Frequently Asked Questions

Frequently Asked Questions2019-11-29T01:19:54+00:00

Frequently Asked Questions

Here are some of the most commonly asked questions about our counseling and consulting service. If you have any further questions, then please do not hesitate to give our friendly team a call.

We have a range of fees for our counselling services to make sure your financial situation does not exclude you from getting the support you need.

Many types of therapy and counselling are eligible for a government rebate for up to 10 sessions, which reduces the cost to you.Please talk to your GP to discuss your eligibility.

Eligible clients receive a rebate between $84.80 and $124.50 for up to ten individual sessions per calendar year.

Student Clinic
The Edgar Lynch Student Clinic is a low-cost, quality clinical service offered by our student psychologists. Please note, there are no available rebates for this service.

No Disadvantage Policy
If your therapistis not eligible for a government rebate, we will sponsor the equivalent rebate of up to 10 sessions.

Similarly, if you don’t have health insurance, or your therapy type is not covered by your health insurance, we will reduce the fee for up to ten sessions.

Registered Psychologist


Social Worker or another qualified therapist


Provisional Psychologist or Intern


Placement Student (Psych/SW/OT) *

$8991*rebate not applicable

Please call one of our friendly team members to find out more.

Other FAQs

Do I need a referral?2019-10-31T04:48:21+00:00

No, you can make an appointment with us directly without a referral from your GP however you will be required to pay the full fee.

However,you might need a referral to be eligible for certain rebates, such as Medicare, TAC and Victims of Crime.

What happens if I don’t feel like the therapist is the right match?2019-10-31T04:50:19+00:00

At the Edgar Lynch Centre, we make every effort to match you with the right therapist. However, we also know that sometimes things just don’t quite work out.

We understand the value of finding a therapist that you feel you ‘click’ with. If you feel like things aren’t working for you, we won’t be offended if you decide you would like to try another therapist.

Simply let your therapist know or give our operations team a call if that feels more comfortable. We pride ourselves in being open to feedback and will always prioritise your therapeutic experience.

What if I need to cancel/ reschedule?2019-10-31T04:52:11+00:00

Please let us know with at least 48hours’ notice and your appointment can be rescheduled to another date with no additional fees.

If you cancel with less than 24hours’ notice, you will be charged 50% of the payable fee.

Do you have after hours appointments?2019-10-31T04:52:57+00:00

We offer appointments after hours on certain days of the week. Please let us know your availability needs at the time of booking and we will do our best to accommodate you.

How many sessions will I need to come in for?2019-10-31T04:53:39+00:00

The number and frequency of your sessions will be discussed during your first session with your therapist. At the Edgar Lynch Centre, we tailor your therapy to meet both your needs and your budget.

However, please be aware that rebates are only available for a set number of sessions.

How do I book an appointment?2019-11-12T03:58:01+00:00

You can either give us a call, use our online booking form or send us an email.

1300 034 504
Book online
Email us

How do I give feedback on my service experience?2019-10-31T04:55:26+00:00

At the Edgar Lynch entre, the client’s needs and experience are central to our service. We welcome any feedback and encourage you to leave any thoughts or comments through our feedback form.